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Privacy Policy

Trevor Paque, Rolfing® Structural Integration ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, fill out our forms, or use our Rolfing services, and outlines your rights under UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

 

1. Who We Are

 

Trevor Paque, Rolfing® Structural Integration

You can contact us using the contact methods provided on this website.

 

 


 

2. The Data We Collect About You

 

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: First name, last name.

  • Contact Data: Email address, mobile phone number, postal address (if collected for billing/correspondence).

  • Inquiry Data: Information you provide when contacting us via forms or email, such as your specific desk-related discomfort or health concerns.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

  • Health Data (Special Category Data): For Rolfing services, we will collect sensitive health information (e.g., medical history, specific pain areas). This will be collected through dedicated consultation forms and directly during sessions, and is processed with your explicit consent for the purpose of providing safe and effective therapy.

 

3. How Your Personal Data is Collected

 

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your Identity, Contact, Inquiry, and Marketing and Communications Data by filling in forms on our website (e.g., inquiry forms, consultation request forms), corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

    • Inquire about our services.

    • Request a consultation.

    • Provide feedback or testimonials.

  • Automated Technologies or Interactions: 

    We use minimal analytics tools to understand how visitors use this website. These tools may collect anonymised or aggregated usage data, such as pages visited and general device information.

     

    We do not use this information to identify individual users.

  • Third Parties: We may receive personal data about you from various third parties, such as:

    • Technical Data from analytics providers (e.g., Google Analytics).

    • Contact, Financial and Transaction Data from providers of technical, payment, and delivery services.

 

4. How We Use Your Personal Data

 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing Rolfing sessions).

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., for website improvement, preventing fraud).

  • Where we need to comply with a legal obligation (e.g., record-keeping for tax purposes).

  • Where you have given us explicit consent to do so (e.g., for direct marketing communications, processing sensitive health data).

Purposes for which we will use your personal data:

Purpose/Activity Type of Data Collected Lawful Basis for Processing
To respond to your inquiry and communicate with you Identity, Contact, Inquiry Consent (when you submit the form), Legitimate Interest (to respond to direct contact)
To discuss and schedule a consultation Identity, Contact, Inquiry, Marketing & Comms Preferences Consent (when you submit the form), Legitimate Interest (to manage and provide services)
To provide Rolfing services and manage your care Identity, Contact, Inquiry, Health Data, Transaction Data Consent (for Health Data), Performance of a Contract, Legal Obligation (health record keeping)
To manage our relationship with you Identity, Contact, Marketing & Comms Preferences, Usage Performance of a Contract, Legitimate Interest (to keep our records updated)
To send you marketing communications Identity, Contact, Marketing & Comms Preferences Consent (if opted in), Legitimate Interest (for existing clients where appropriate)
To improve our website and services Technical, Usage Legitimate Interest (to keep our website updated and relevant)
To administer and protect our business (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) Identity, Contact, Technical, Usage Legitimate Interest (for running our business, network security, preventing fraud)

 

5. Marketing Communications

We do not routinely send marketing communications.

If we do send occasional updates or newsletters in the future, this will only be where you have explicitly opted in, or where permitted under applicable data protection laws for existing clients.

You can opt out of any such communications at any time.

 

6. Disclosures of Your Personal Data

 

We may share your personal data with third parties to help us run our business effectively. These include:

  • Service providers: Such as HubSpot (for CRM, forms, email automation), website hosting providers, payment processors, and analytics providers (e.g., Google Analytics). These providers are only allowed to process your personal data on our instructions and in accordance with data protection laws.

  • Professional advisers: Including lawyers, bankers, auditors, and insurers.

  • HM Revenue & Customs, regulators, and other authorities: Where legally required.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

7. International Transfers

 

Some of our external third parties (e.g., HubSpot, which stores data on servers primarily in the US) may be based outside the UK or European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the UK/EEA.1

 

 

Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it2 by ensuring at least one of the following safeguards is implemented:

 

 

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Government.

  • Where we use certain service providers, we may use specific contracts approved by the UK Government which give personal data the same protection it has in the UK.

 

8. Data Security

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

9. Data Retention

 

 

Health Data

As part of providing Rolfing services, we may record notes relating to your health, symptoms, and treatment sessions. This information is collected solely for the purpose of providing safe and effective care and is processed with your explicit consent.

 

Data Retention

We retain personal data, including health-related notes, only for as long as necessary to provide our services and to meet professional, legal, and record-keeping obligations. Records are stored securely and retained for the duration of the practice unless there is a reason to delete them earlier.

10. Your Legal Rights

 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the contact methods provided on this website.

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11. Right to Withdraw Consent

 

Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

12. Changes to the Privacy Policy

 

We keep our Privacy Policy under regular review. This version was last updated on December 29, 2025.

 

13. Complaints

 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.